In 2005, a new set of laws came into being which relate to ‘privacy’. We have always had policies and procedures in this practice which safeguarded individual’s privacy - so, for us, not too much changed. The 2 things that did change were that the laws now require us to make sure you understand how this practice protects your privacy and to keep your information up to date.
So…. At the initial appointment, we ask you for certain information and for written consent to share that with other relevant professionals involved in your child's care.
The information we ask from you is intended solely for the safe, efficient and appropriate care of you and your child. If you’re not sure of the relevance of any questions, please ask. If you still don’t want to answer any questions - you don’t have to. Theoretically, you don’t even have to tell us who you are - but that would be a bit difficult!
The information you give us is stored electronically on our computers. The computers are not networked to any computers outside the office and are password protected. Only the office staff know those passwords and they are changed if any staff changes occur. Part of the requirements for working here is a complete understanding of privacy issues and any infringement of that code of conduct would lead to instant dismissal. The office is locked securely and protected by a security service.
We tell other doctors (and government departments who are involved in the care of your child eg DoCS) information that is relevant to your child’s care - but only if they adhere to the same privacy principles. We also give relevant information to Medicare and health funds so they can identify your child’s eligibility for benefits. We do not give any information to anyone else without your written permission.
Sadly, some parenting relationships end in separation and divorce. If conflict and communication breakdown follows, collaboration with professional care providers may also become more difficult. Cooperation between parents is necessary for effective therapeutic interventions and we believe that sharing of information should occur directly between parents. We will not divulge information to another parent without the permission of the parent attending the consultation.
The laws ask that we keep your information up to date. We think there is a fine line between this and invading your privacy. We simply ask therefore that you let us know if you change address, GP or anything else you believe may be relevant in us contacting you.
Should you ever wish to read information in your child’s file, please ask. Under some special circumstances (covered under the law) we might say ‘no’ - but that would be unusual. We keep your child’s records are kept until they are 28 years of age.
If there are any parts of this that you don’t understand or are unsure about, please ask. If you would like to read the full act, you can contact either the Federal Privacy Commission or the Attorney General Department. If you are happy that you understand and give your consent to providing information we will ask you to complete and sign the data collection sheet.
The General Data Protection Regulation (GDPR) rules took effect on 25th May 2018. Although they cover EU only, we still want to tell you that we use google analytics to track our site traffic. If you want to look at google analytics, go to